Townsend and Townsend and Crew LLP, an internationally renowned intellectual property law firm, is seeking an experienced User Support Specialist for our Washington DC office. 

The User Support Specialist will provide primary computer support to the Washington DC office and Level 2 support to the Help Desk. The User Support Specialist will support a wide array of hardware and software and must be able to solve problems expeditiously, while delivering exceptional customer service experience and the ability to follow through on all end users request.

Responsibilities include, but are not limited to:

• Identify, troubleshoot and resolve end user issues
• Configure, install and deploy computer equipment including PCs, PDAs, Printers, and desktop operating systems
• Administer VOIP adds, moves and changes on telephone systems
• Setup of audio and video conferences

Qualifications:

• 2-3 years of IT Support experience, preferably in a law firm
• Bachelors degree preferred
• Strong customer service skills
• Must be organized, detailed-oriented and ability to multi task and change directives in a fast-paced environment while maintaining constant focus on excellent customer service delivery
• Strong written and verbal communication skills are essential, as you will communicate with attorneys, all levels of administrative staff and contacts outside the Firm
• Sense of urgency, strong organizational skills and effective time management
• Excellent problem solving skills
• Able to work well independently and as a team player
• Advanced knowledge of MS Word, Excel, Outlook, PowerPoint, Internet Explorer, Windows XP and FileSite and experience working with software applications including, but not limited to DTE, LegalKey Attorney Desktop, Adobe Acrobat, Workshare DeltaView and Protect, eCopy and Billback